Shipping policy

Shipping Policy

Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays) after your order is placed. You'll receive a confirmation email with tracking details once your order has shipped. Orders placed after our daily cutoff, on weekends, or on holidays will begin processing the next business day.

Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your delivery address and order weight. The exact amount will be shown before you complete your purchase. Estimated delivery is 5–10 business days from the date your order ships. Please note that delivery times are estimates and not guaranteed, as transit can be affected by carrier delays, weather, or high-volume periods.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive your shipment notification.

Shipping Region
We currently ship to domestic addresses only. We're unable to ship to P.O. boxes or international destinations at this time.

Incorrect Address
Please double-check your shipping address at checkout. Alizane is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us as soon as possible at [your email] and we'll do our best to correct it before your order ships.

Lost, Stolen, or Damaged Packages
Alizane is not liable for packages marked as delivered by the carrier but reported as not received, or for items damaged in transit. If your order arrives damaged, please email us at [your email] within 7 days of delivery with photos, and we'll help resolve the issue.

Questions?
For any shipping questions, reach out to us at support@alizane.co and we'll be happy to help.